Here is a question my customers ask:
[question]

Here are the only facts you may use:
[facts]

Before you write anything, check: does the question need a fact that is not listed above, or does a fact say "Ask me"? If so, do not write a draft. Ask me one short question about that fact, then wait for my answer. Write only that question, no draft in the same message.

If every fact you need is there, draft a short, friendly reply I could send. Use only the facts above. Do not add any other price, time, policy, promise, or detail, not even a general one like "times vary" or "you will get tracking." I will edit the reply and send it myself.
